Thank you for visiting and shopping at www.couchskins.com. Following are the terms and conditions that constitute our Shipping Policy.
CORONA / COVID-19 Information: We pride ourselves on being completely transparent with our customers and wanted to update you all on how the CORONA virus is affecting our business and your order. During COVID-19, due to the restriction of air-mail delays, we have removed our paid 2 day shipping option and are now offering Free Shipping on all orders. In addition, we are pleased to tell you that all are orders are shipping within 1 working day of being placed. . As of May 2021, we have a 99.1% Customer Satisfaction score on our orders..
Your package is fully tracked via the tracking codes on our website and we expect all deliveries to be completed. We are currently offering FREE shipping with insurance on all orders. Thank you for your understanding and please be safe during this difficult time.
Order Processing Time
All orders placed before 12 PM Monday to Friday will be processed same day, all orders placed after will be processed the next day. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day.
Shipment Processing Time
In certain regions (such as Hawaii and Costa Rica), please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping time varies by location. For accurate shipping times, please review below:
We are now also offering 3-5 Days Shipping via FedEx. Shipping Option is Available at Checkout for an additional cost.
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|
| United States | 5-12 days |
| Canada, Europe | 6-12 days |
| Australia, New Zealand | 6-12 days |
| Central & South America | 7-15 days |
| Asia | 4-10 days |
| Africa | 10-15 days |
At Couchskins.com we are proud to offer FREE worldwide shipping to over 130 countries. We are able to do this because we ship direct from local distributors and our warehouses throughout the world. This enables us to cut out distributor costs, pass on savings to you and keep prices low. The majority of our packages are dispatched using USPS, UPS, and DHL delivery methods to participating countries. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
*This doesn’t include our 1 day processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Customs, Duties and Taxes
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Tracking Your Order
You will receive an email once your order ships that contains your tracking number. You can then enter this information on the Tracking link and follow the progress of your package. *If you haven’t received tracking info within 5 days, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Ordered more than one package
For most orders, you will receive one package. However, if you order a variety of different sofa covers it's possible you will receive more than one package. If this is the case you will be emailed a tracking number for each package. Remember, delivery is always 100% FREE so you'll never be charged extra.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Please contact us if you have any more questions regarding shipping. Our customer service department will be able to help you with any information you require.
